Crossroads Counseling

Crossroads Counseling Center offers relationship-based, Christ-centered counseling for individuals of all ages (children, teens & adults), couples, and families dealing with a wide variety of issues, including:

That’s a great – and important – question. Everyone deals with stress and struggles as part of normal, everyday life. However if someone you love is dealing with a distressing issue that is regularly or dramatically interfering with daily life – and you are not equipped or feel inadequate to help them create positive change – you may want to encourage them to seek professional help.

Crossroads counselors have the professional training and experience needed to help people who have intense, long-lasting or distressing emotional needs that require more care than family members, peers or friends are typically able to offer. Our counselors can provide dedicated time, accountability, and practical tools to help your loved one understand and address root issues or the impact of past experiences to create new, healthier beliefs and habits going forward.

If someone is threatening to hurt themselves or someone else immediate intervention is critical. Please call 911 or go to the nearest emergency room to receive medical care;  you can also email us at counseling@crossroads140.com so we can pray with you and determine how Crossroads Counseling Center may be able to play a role in you or your loved one’s recovery.

Email counseling@crossroads140.com and in your email include:

• the type of counseling you’re interested in (individual, couples, marriage, or family)
• your contact information
• if you are requesting remote (telephone or video-based) sessions due to school, work, childcare or travel considerations

If you do not have access to email, please call Crossroads Church at 443-487-4002 and request assistance in emailing Crossroads Counseling.

The Crossroads Counseling Center Director will assign a counselor to work with you. The counselor will be selected based upon a variety of factors including what issues you’d like help with, availability, and counseling goals. While you may specifically request a counselor, a different counselor may respond to your email.

It generally takes a week to process requests for counseling and to schedule a first appointment. Once you have emailed us at counseling@crossroads140.com, your individual counselor will reach out to you to schedule your first appointment and discuss what you can expect at that appointment as well as what you’ll need to bring.

We offer both in-person and remote (telephone or video) counseling sessions. In-person sessions are held at the Crossroads Counseling Center which is located within the Westminster campus of Crossroads Church: 895 Leidy Road, Westminster, MD 21157.

Please download the following items from this web page. Complete them and bring them to your first session:

• Appropriate intake forms: Adult or Child
• Crossroads Counseling Agreement Informed Consent Signature Page
• Credit Card Authorization Form
• No Show & Late Cancellation Policy
• Signed Individual Privacy Statement
• Signed Privacy Statement for Couples and Families (if applicable)
• Consent for Telemental Health Services (if applicable)

Both parents or legal guardians are required to be at the initial counseling session for a child or minor. It’s important for both adults to attend in order to optimize the counseling experience, acknowledge each other’s informed consent, and support the child in the counseling process. In addition to the required paperwork you will need to bring appropriate custody documents (if applicable).

Counseling sessions are generally 50 minutes in length.

Client confidentiality is of the utmost importance at Crossroads Counseling Center. The only situation in which your personal information would be shared without your consent is:

• when required by law (those situations are clearly outlined in the Privacy Statement included in our Intake Packet)
• when necessary as part of the “no secrets” policy for Couple and Family counseling Clients (outlined in the Privacy Statement for Couples and Family Counseling Clients in our Intake Packet)

Our counselors respect their clients’ confidentiality and ensure your privacy by adhering to the American Association of Christian Counselors (AACC) code of ethics.

Contact your counselor directly by phone or email for scheduling issues or to cancel your appointment. Please note that missed appointments or appointments cancelled with less than 24 hours’ notice will be billed at the standard session rate.

We are not able to accept any type of health insurance. Depending your insurance plan, you may be able to submit a receipt to your insurance company for reimbursement. Contact your insurance company to see what reimbursement options you may be eligible for.

Each session costs $72 ($70/ session plus $2/card processing fee). This fee is due before the session begins.

For virtual sessions, we accept credit cards or bank transfers. We are unable to accept health savings account (HSA) cards as a form of payment. An invoice will be sent within one week of your appointment and payment is due upon receipt.

For in-person sessions, we accept cash, checks or credit card due at the beginning of each session.  Checks should be made payable to Crossroads Counseling.  Please also list the name of your counselor on the “memo” line of the check.  If paying with cash or check, the $2 card processing fee will be waived.

If making a payment outside of your counseling session, please make sure the envelope is clearly marked with Crossroads Counseling and that your name and your counselor’s name are included with the payment.

You may remit your payment in the black lock box in the office area at the Westminster Campus or mail your payment to:

Crossroads Counseling
Attn: Brittany Edie
895 Leidy Road
Westminster, MD 21157

***Accounts must be kept current in order to continue with sessions.***

To cancel and/or reschedule an appointment you must notify your counselor via text or a phone call AT LEAST 24 hours before your scheduled appointment time. You will be charged the full $70 fee for any missed sessions or sessions cancelled less than 24 hours in advance. We require that a signed credit card authorization form be kept on file and that card will be charged if needed. Counselors may determine exceptions for emergency situations only.

Crossroads Counseling follows the Carroll County Public School (CCPS) system regarding closing for inclement weather. Cancellation fees will not be charged if the inclement weather policy is in effect.

If the CCPS school system is closed but the Crossroads Community Church offices are open, your counselor will contact you individually to see if you are still interested in having your session.

No! While we are committed to providing Christ-centered counseling, we understand that not everyone identifies with the Christian faith. Our counselors are sensitive to and respectful of each client’s belief systems.